PHP Help Desk and Trouble Ticketing Script

Chicago, IL – December 29, 2004- ActiveCampaign, Inc. today announced the immediate availability of SupportTrio 2.0, integrated PHP help desk and trouble ticketing solution with email parsing. Unique to this version are an admin calendar, to-do list, ability to email users within the help desk, an address book with contact list, private messaging, and more. Recently added features also include a file library for downloading files; a port scanner – server status utility; ticket rating capabilities; improved ticket rollovers; "Assign Me' option that allows clients to assign themselves tickets at the click of a button; ability to edit tickets; view email headers (if post came through parser); and enhanced search options. SupportTrio is available for immediate product delivery through ActiveCampaign at http://www.activecampaign.com/supporttrio/order.php
Orders include free updates and support period.

SupportTrio is a PHP trouble ticketing help desk that also includes the following: Advanced Email Parser, Multiple POP accounts. Multiple ticket views/layouts, template system, assign/merge/resolve/close ticket options, central CSS file, statistical graphing of reports, integrated knowledgebase, personalization options, troubleshooters and more. SupportTrio now includes a free ModernBill plugin that updates ModernBill's client ticketing and FAQ section with SupportTrio's ticketing and FAQ. Setup is simple and integration is seamless.



Pricing & Availability


SupportTrio is available for download worldwide and includes a central language file for language translation. Pricing is $279 for a single license with no recurring fees. Also available are monthly and yearly leased licenses in full and lite versions. A lite version is only $11.95 per month or $97 per year, while, full versions are $17.95 per month or $159 per month.

About ActiveCampaign, Inc.


Focused marketing and solution packages demand results. ActiveCampaign compliments a powerful suite of software tools with high end service options. Our client oriented culture is committed to providing stable software that is agile yet powerful. Clients are impressed not only by the quality of our solutions but by the overall value. Our clientele ranges from Fortune 500 companies to small businesses throughout the world.