Customer Service Champions: L.L.Bean Gets Top Honors, Edges out Amazon for Third Year in a Row

July 24, 2017 - Prosper Insights & Analytics™, a leading provider of business intelligence solutions, has released the 2016 Customer Service Champions, marking the fourth year that consumers – in their own words – have honored retailers for service excellence. Once again, these shoppers have bestowed outdoor specialist L.L.Bean with top honors, edging out runner-up Amazon.com for the third straight year.

Prosper's new, 45 page report profiles the Customer Service "Class of 2016" and includes detailed insights on 25 retailers as well as select verbatims from shoppers explaining why these specific retailers provide excellent customer service.

Also included in this report are the top five Champions by the Millennial, Gen X, and Boomer generations.

"While Amazon has dominated retail headlines lately, our latest list of Champions proves that competitors can still connect with consumers on factors other than price," said Pam Goodfellow, Prosper's Principal Analyst and author of the report. "L.L.Bean's customer-centric philosophy certainly resonates with shoppers, earning the outdoor outfitter a rare retail bragging right: a first place finish over Amazon."

This report also includes additional text analysis of the more than 3,000 responses received from consumers articulating why these Champions excel in customer service. Through this analysis, Prosper identified 10 keywords shoppers used in their descriptions, which yielded unique insights among the Millennial, Gen X, and Boomer generations. It is available at a special introductory price of $995.

Click here to purchase "2016 Customer Service Champions."

About Prosper Insights & Analytics™
Prosper Insights & Analytics is a global leader in "consumer intent" data serving the financial services, marketing technology, and retail industries. We provide global authoritative market information on US and China consumers via curated insights and analytics. By integrating a variety of data including economic, behavioral and attitudinal data, Prosper helps companies accurately predict consumers' future behavior to help identify market behaviors, optimize marketing efforts, and improve the effectiveness of affiliate, mobile, email, print, and social-media demand generation campaigns. To learn more: www.ProsperInsights.com

Contact:
Chrissy Wissinger, Director, Communications
chrissy@goProsper.com
Pam Goodfellow, Consumer Insights Director / Principal Analyst
pam@goProsper.com
614-846-0146