BAI QUOTES DR. LINDA EAGLE OF THE EDCOMM GROUP ON BANK TRAINING STRATEGIES AND ROI

The article, written by Karen Epper Hoffman entitled "What Do Your Employees Need To Learn And What Will It Cost?" highlights the need for cost-effective bank training and the use of third-party training companies and learning management systems, versus internal capabilities. The article cited various banking professionals and industry experts discussing their objectives for bank training, and what has proved successful for their organizations.

Referring to the emphasis on ROI, Dr. Eagle explains, “In banking, training is the only way that management can really encourage its people to meet the business goals of the organization.” She adds, “…that in recent years the average retail bank customer has gotten more sophisticated and expects a higher level of professionalism and knowledge.” Notes Dr. Eagle, “Bankers are looking to external training as the best way to get consistent training, and to get the depth and breadth of information provided with accuracy and sophisticated technology. It doesn’t pay for most banks to build this themselves.”

BAI is the financial services industry’s leading professional organization focused on enhancing employee and organizational performance. BAI reaches thousands of financial services professionals each year to facilitate vital connections between financial services professionals, industry experts and solutions providers.

Dr. Eagle is frequently invited to speak on a range of topics including distance learning, adult education, compliance training, teller training, ethics training, technological advances in training and education, and business solutions. Linda’s educational background in psychology and communications and her experience in organizational consulting give her unique insight into the practical application of training and communication programs that provide measurable benefits. She has provided consulting and training services to hundreds of organizations in a variety of industries. Published in many national publications including USA Today, as well as American Banker, Linda has also appeared on several local and national radio and television news programs.

The Edcomm Group is an 18-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share — providing bottom-line results. The Edcomm Group (www.edcomm.com)(www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com