PEOPLE’S BANK SELECTS THE EDCOMM GROUP TO DELIVER MANAGING BANKING OPERATIONS FOR PRODUCTIVITY AND QUALITY TRAINING

People’s Bank has selected the Edcomm Group to deliver Managing Banking Operations for Productivity and Quality training program for its bank-wide training needs.

Managing Banking Operations for Productivity and Quality, a classroom-based course, is a hands-on, highly participatory training program that uses applied financial services examples to emphasize the “hard skills” of managing operations, such as Scheduling, Forecasting, Capacity Planning, Functional Job Design, Production Standards, Change Management, Risk Management, Work Flow, Process Improvement, Strategic Planning and Service Quality. The course provides managers and supervisors with the skills to manage their workload using tools, techniques and strategies for attaining increased productivity and quality. These serve as a mechanism to succeed in an environment of ever-evolving technology, sophisticated markets, reorganization and realignment, and new products and services.

For more information about programs like these, or to find out how The Edcomm Group can customize any training program, log onto www.bankersacademy.com.

People's Bank is one of Connecticut's largest banks. Founded in 1842 as a savings bank, today People's is a multi-service financial institution with total assets of $11 billion, approximately 2,900 employees, a statewide network of more than 150 branches, and more than 240 ATMs. People’s Bank also offers 7-days-a-week, in-person banking in more than 65 Super Stop & Shop stores statewide.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many banking specific off-the-shelf products such as Teller Training and Compliance Training that have proven themselves effective in organizations around the world.

The Edcomm Group is an 18-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share — providing bottom-line results. The Edcomm Group (www.edcomm.com), (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com