Genpact, India’s Largest BPO, Selects eGain Mail™ to Streamline Interactions and Service Processes

MOUNTAIN VIEW, CALIF. (January 16, 2006) - eGain Communications Corporation (OTC: EGAN.OB), provider of the industry’s top-rated customer service and contact center software? for in-house or on-demand deployment, today announced that Genpact, India’s largest business process outsourcer (BPO), selected eGain Mail™, the industry’s top-rated email management software**, to streamline interactions and automate accounts payable processes at a US company.

Genpact, formerly known as GE Capital International Services, drives process improvements to help global enterprises improve their revenue, margins, speed, and customer relationships. A company majority owned by GE and private equity firms General Atlantic and Oak Hill Capital Partners, Genpact has 19,000 highly skilled associates across India, China, Hungary, Romania, the United States and Mexico. In 2005, the company was ranked the largest BPO in India in terms of revenue by DataQuest magazine.

Genpact needed to help a leading US company improve its speed and efficiencies in verifying invoices from suppliers with internal buyers, tracking status, obtaining approvals, sending reminders, managing other tasks in the payment process as well as overall service levels, and handling queries on specific invoices.

Genpact selected eGain due to its rich feature set, integration capabilities with existing business systems, ease of tailoring the solution to its requirements through simple configuration and eGain’s ability to deliver rapid ROI. Of particular interest were multi-tenancy which will enable Genpact to leverage its eGain deployment across multiple clients, graphical workflow modeling capabilities, out-of-the-box best-practice process flows, response segregation and tracking, automated reminders, end-to-end case management and resolution, and robust SLA management capabilities.

“Client satisfaction is of paramount importance in a service-oriented industry like ours,” said Sandeep Phanasgaonkar, Global CIO of Genpact. “With its rich functionality and multi-tenancy, eGain’s email management solution will enable us to serve our world-class clients effectively and efficiently while curbing our cost of ownership.”

“eGain’s email management solution adds business value beyond simply answering emails,” said Ashu Roy, CEO of eGain. “The solution is now used in innovative ways to manage critical business processes in enterprises within and beyond the contact center. We are pleased to welcome a BPO pioneer and leader like Genpact to our strong outsourcer customer-base.”

About eGain
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centers, help desks and Web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service™ 7, the company's software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management and certified out-of-the-box integrations with leading call center, content and business systems.

eGain OnDemand™, the industry’s first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company’s offices: United States: 800-821-4358; UK/Europe: 1753-464646.

About Genpact
Genpact drives process improvements to help global enterprises improve their revenue, margins, speed, and customer relationships. A company majority owned by GE and private equity firms General Atlantic and Oak Hill Capital Partners, Genpact has 19,000 highly skilled associates specialized by industry (banking/finance, insurance, manufacturing, transportation, automotive, and business services) and by the impact areas they serve (finance & accounting, sales & marketing analytics, customer service, financial services collections & operations, supply chain & procurement services, aftermarket services, information technology services, and enterprise application services & program management). With a direct sales network spanning the world, Genpact has administrative offices in Luxembourg, New York City, and Gurgaon, near Delhi, India, and has operations centres across India as well as in China, Hungary, Romania, the United States and Mexico. For more info : www.genpact.com

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## Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain's plans, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The words and expressions "look forward to," "will," "expect," "plan," "believe," "seek," "strive for," "anticipate," hope," "estimate" and similar expressions are intended to identify the Company's forward-looking statements. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain's ability to manage its expenditures; the performance of eGain's management in achieving strategic goals and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission, including the company's annual report on Form 10-K filed on September 28, 2005, and the company's quarterly reports on Form 10-Q as may be amended and in effect from time to time. eGain assumes no obligation to update these forward-looking statements.

* Source: 2005 Forrester Wave report on eservice and 2005 Patricia Seybold Group bull’s eye reports on cross-channel, cross-lifecycle customer service – overall capabilities, knowledge management, architecture and analytics.
** Source: 2004 Forrester TechRankings on eService

eGain media contact
Karen Thrash
eGain Communications
Tel: 650 230 7528
Email: pr@egain.com