FIRSTMERIT BANK SELECTS THE EDCOMM GROUP TO DELIVER TELLER AND PLATFORM SYSTEM TRAINING (NEW YORK, NY)

FirstMerit Bank has selected The Edcomm Group to deliver Teller and Platform System Simulation Training on Fidelity’s TouchPoint System for its bank-wide training needs.

Edcomm’s Teller and Platform Conversion Training programs with System Simulation Training (SST) allow students to learn at their own pace in a non-threatening, simulated environment that looks and feels like the real Fidelity TouchPoint system. By using Edcomm’s award-winning “Observe-Practice-Demonstrate” model, tellers and platform personnel are able to execute realistic transactions, and learn an assortment of tasks that are fundamental to fulfilling the requirements of today’s banking applications. The simulation program covers a series of real-world transactions including Check Cashing, Deposits, Teller Balancing, Account Opening, and Customer Searches — ensuring that the teller and platform staff is fully prepared and up to speed for conversion, even before the system is fully ready to deploy.

For more information about programs like these, or to find out how The Edcomm Group can customize any training program, log onto www.bankersacademy.com.

FirstMerit Corporation is a $10.5 billion holding company headquartered in Akron, Ohio. The principal subsidiary is FirstMerit Bank, which is comprised of eight supercommunity banks in Ohio and Western Pennsylvania.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many banking specific off-the-shelf products such as Teller Training and Compliance Training that have proven themselves effective in organizations around the world.

The Edcomm Group is an 18-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share — providing bottom-line results. The Edcomm Group (www.edcomm.com), (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com