Luxury Institute Customer Experience Survey Wealthy Rate Lexus #1 in Customer Experience

According to the new Luxury Customer Experience Index survey (LCEI) from the New York-based Luxury Institute, Lexus trounced the competition as the luxury automobile brand that delivers “the best customer experience“ as rated and ranked by their own wealthy customers. Porsche came in second while Acura was a close third. Notably absent from the top four were Mercedes and BMW which have previously ranked in the top three in the Luxury Institute’s Brand Status Index surveys.