Contact Center Outsourcer Wins National Award for its Fourth Straight Year – 24-7 INtouch Wins the 2005 CAM-X Silver PLUS Call Center Awards of Excellence and Distinction.

Toronto, Ontario. December 20, 2005 – 24-7 INtouch, a leader in call center outsourcing services, was honored with the esteemed 2005 CAM-X Silver PLUS Award of Excellence and Call Center Award of Distinction for the fourth straight year in a row. The Canadian Call Management Association (CAM-X), the national voice for the call management industry, presented these prestigious awards at their 41st Annual Convention and Trade Show held in Kananaskis, Alberta.

The CAM-X Awards Program was created in response to the need for an instrumental tool to assure the professional level of quality demanded by call center clients. Independent judges were contracted by CAM-X to evaluate call center services throughout Canada over a six-month period. Judges scored call-handling skills including courtesy, response time, accuracy, and overall service to clients. 24-7 INtouch successfully achieved an overall score of over 80% in all four categories.

“Receiving the CAM-X awards for the fourth straight year is a great honor for 24-7 INtouch, and signifies a true dedication to consistent quality in our call center,” says Greg Fettes, President and CEO of 24-7 INtouch. “This recognition serves as a testament to our hard working call center agents, trainers, and support team, and I congratulate them all on their achievements and dedication to our company. “

“These Awards of Distinction and Excellence were conceived to celebrate quality in customer service for those call centers responding to the more complex requirements of e-commerce and consumer response." says CAM-X President Cindy Roma. "The Canadian Call Management Association congratulates the employees of 24-7 INtouch for their attention to detail, dedication, and overall commitment to providing their clients with top-notch service."

24-7 INtouch, recently selected as one of Canada’s Top 50 fastest growing companies, continues to deliver consistent quality during the growth stage of their business, now employing over 150 people across North America. With the addition of this Silver PLUS designation, the company is recognized as a top-quality call center in both Canada and the United States (2005 Association of Teleservices International [ATSI] Awards of Excellence and Distinction).

About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company’s primary products are the outsourcing of inbound call center services and live web-based customer support solutions such as Live Web Chat and Email Response.

About CAM-X
Based in Grimsby, Ontario, CAM-X (www.camx.ca.) is a Canadian based trade association for the Call Management industry which includes: call centers, telephone answering services, voice-mail services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of the industry.