Alternate Access® is Offering TeleVantage 7.0

Raleigh, NC – The converged communications specialists of Alternate Access are pleased to announce the addition of TeleVantage 7.0 to the company’s comprehensive line-up of business phone system solutions. TeleVantage 7.0, developed by Vertical Communications of Cambridge, Massachusetts (ASFT.OB), extends the feature-rich capabilities of its award-winning predecessor. As a value-added reseller of the Vertical technology, Alternate Access provides its customers with phone system site surveys, custom application development, and premier support services.

TeleVantage significantly increases employee productivity and improves customer service for small and medium-sized businesses by combining an innovative IP-PBX with a suite of high-value voice applications, including unified messaging, personalized call-handling rules, comprehensive call recording and a robust contact center. TeleVantage also features ViewPoint, an award-winning graphical user interface that increases employee effectiveness by giving them access to the hundreds of phone system features through an intuitive, Web- or Windows-based environment.

Alternate Access CEO Kelly Lumpkin states, “We have built our business’ reputation on providing business phone systems that are intelligent, intuitive, and indispensable in real-world operating environments. In so doing, in the twelve years since we opened our doors, we have made it possible for organizations to transform their voice communications from an expense item to a business asset. TeleVantage 7.0 is an important addition to our suite of telephony solutions. It has been designed to provide a cost-effective and long-term IP-PBX solution that can scale as customers’ businesses grow and as they move to complete their IP environments.”

With the introduction of TeleVantage 7.0, Vertical is significantly lowering the total cost of ownership for phone systems in several key areas. Specifically, TeleVantage 7.0 supports legacy PBX phones, provides industry-standard SIP (Session Initiation Protocol) VoIP, adds skills-based routing to support sophisticated contact centers, and enables customers to deploy a 100% pure software IP-PBX through the support of Intel NetStructure Host Media Processing (HMP) software. With these and many other new features, TeleVantage 7.0 is designed to protect customers’ investments in their existing infrastructure, while enabling them to adopt and deploy the latest technology in the timeframe that works best for their businesses.

About Alternate Access
Alternate Access empowers service businesses to dramatically boost their productivity and customer service levels by delivering converged communications solutions. Customers include banking, real estate, construction, staffing, florists, auto dealers and other service businesses. Alternate Access quickly gets to the core of how your business works and combines the convenience of your telephone with the intelligence of your computer-for bottom line results. Converged Communications for Competitive Advantage. For more information, contact us at www.AlternateAccess.com or call toll free at 866-831-9273.
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