THE EDCOMM GROUP’S DR. LINDA EAGLE ADDRESSES CORPORATE COLLEGE ATTENDEES ON SEVEN STRATEGIES THAT GUARANTEE SUCCESSFUL TELLER TRAINING (NEW YORK, NY)

Dr. Linda Eagle, President of The Edcomm Group, presented Seven Strategies That Guarantee Successful Teller Training at a banking event highlighting Retail Hiring, Training and Retention in Greater Cleveland’s Banking Industry held at Corporate College in Warrensville Heights, OH.

The event, held on October 28, 2005, was comprised of HR, training, operations and community development reps. Attending institutions included: Charter One Bank, Federal Reserve Bank of Cleveland, Fifth Third Bank, First Federal of Lakewood, Keybank, National City Bank, Ohio Educational Credit Union, Ohio Savings Bank, PSE Credit Union, and U.S. Bank, along with Employment Connection, El Barrio, The Edcomm Group, Tri-C, WEDD and Corporate College. These experts shared information on the hiring, training and retention of entry-level retail employees in Greater Cleveland area banks, savings institutions and credit unions. Topics covered included attracting high school students to careers in the banking industry, recruiting low-income/special needs populations, and brainstorming roles for Corporate College and Tri-C.

In her speech, Dr. Eagle presented the seven strategies for the guaranteed success of teller training. Her strategies included addressing your audience, defining your goals, providing multiple paths, challenging your users, incorporating feedback, and planning for the future. Dr. Eagle’s message emphasized that, “Without excellence on the Teller line, no branch can maximize its financial success.”

The Institute for Banking, Finance and Insurance (IBFI) of Corporate College, a Division of Cuyahoga Community College, focuses on the professional development and educational needs of students, entry-level and incumbent employees and industry employers in Northeast Ohio. Corporate College is designed to be the model for providing new solutions and opportunities to individuals, businesses and industries to succeed in today’s knowledge-based, high-tech economy. The concept includes a strategic initiative focused on professional development and training programs that are designed to meet employers’ demands for a talented workforce.

Dr. Eagle is frequently invited to speak on a range of topics including distance learning, adult education, compliance training, teller training, ethics training, technological advances in training and education, and business solutions. Linda's educational background in psychology and communications and her experience in organizational consulting give her unique insight into the practical application of training and communication programs that provide measurable benefits. She has provided consulting and training services to hundreds of organizations in a variety of industries. Published in many national publications including USA Today, as well as American Banker, Linda has also appeared on several local and national radio and television news programs. The Edcomm Group has already provided educational programs to many of the banks in attendance at the conference in such subjects as: Teller Training, Bank Compliance Training, HR Compliance Training and System Simulation Training.

The Edcomm Group is an 18-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share — providing bottom-line results. The Edcomm Group (www.edcomm.com), (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com