BANK OF THE WEST CHOOSES THE EDCOMM GROUP TO DELIVER TELLER SYSTEM TRAINING (NEW YORK, NY)

Bank of the West has selected The Edcomm Group to provide Teller System Simulation Training for the newly acquired Commercial Federal Bank. The eLearning Program will be deployed at 198 Commercial Federal branches over seven states. The Teller Training, on the Bank of the West Teller system, utilizes System Simulation Training (SST) to help facilitate this considerable undertaking.
Edcomm’s Teller Conversion Training program with System Simulation Training (SST) allows students to learn at their own pace in a non-threatening, simulated environment that looks and feels like the real system. By using Edcomm’s award-winning “Observe-Practice-Demonstrate” model, tellers are able to execute realistic transactions, and learn an assortment of tasks that are fundamental to fulfilling the requirements of today’s teller applications. The simulation program covers a series of real-world transactions including Check Cashing, Deposits, Teller Balancing, Account Opening, and Customer Searches — ensuring that the teller staff is fully prepared and up to speed for conversion, even before the system is fully ready to deploy. For more information about programs like these, or to find out how The Edcomm Group can customize any training program, log onto www.bankersacademy.com.

Bank of the West has $41 billion in assets, and currently has 480 banking locations in the West and Midwest.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many industry specific off-the-shelf products such as Teller Training and Compliance Training that have proven themselves effective in organizations around the world.

The Edcomm Group is an 18-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share — providing bottom-line results. The Edcomm Group (www.edcomm.com) (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com