Neopost Win Two South East and London Contact Centre Forum Awards

May 31, 2012 (PRLEAP.COM) Business News
May 31, 2012 - Neopost Limited, a global leader in document, mail and parcel processing solutions, has won two South East and London Contact Centre Forum Awards: New Contact Centre Sector Employee of the Year and Best Use of Technology.

The awards ceremony was held on Friday 25th May, at the Park Plaza Riverbank Hotel in London.

New Contact Centre Employee of the Year
The New Contact Centre Sector Employee of the Year Award was won by Aliscia Burrows. The winning candidate had to demonstrate their exceptional performance and its impact on the organization. The winning individual had to prove that they continually improve on their skills and are able to transfer these skills across a variety of job functions.

Best Use of Technology
To win this award Neopost had to demonstrate how technology helped its contact centre to improve:

  • Efficiency
  • Ability to deliver services via the web and telephony
  • Customer experience
  • Return on investment

    • Neopost had to show flexibility in meeting changing customer needs and demonstrate how technology became a business enabler whilst maintaining and improving employee engagement.

    Warren Tait, Customer Services Director, Neopost Limited, says, "We are delighted to have won two awards, the high standard of competition was clearly
    evident. We are very much on a journey to deliver the best possible customer experience amongst our peers. I would also like to thank CCT at Capita IT Services, our technology provider and partner for their help and contribution to date."

    ABOUT NEOPOST
    Neopost is the UK's and Europe's number one supplier of mailing solutions. It has a direct presence in 19 countries, with 5,700 employees and annual sales of €1 billion in 2011. Its products and services are sold in more than 90 countries, and the Group has become a key player in the markets for mailroom equipment and logistics solutions. Neopost supplies the most technologically advanced solutions for franking, folding and inserting and addressing as well as logistics management and traceability. Neopost also offers a full range of services, including consultancy, maintenance and financing solutions.

    Neopost is listed in the A compartment of Euronext Paris.