Hotels using facebook and twitter for a better customer service

Qbic Hotels Amsterdam starts this year with an extra service. From now on guests can contact their helpdesk twenty-four-seven with twitter and facebook.

The amount of hotels that are active on social media is increasing by the day. That's no surprise, since social media can easily be applied for customer service with little to no costs. In a world with facebook and twitter hotels cannot afford to continue with only regular communication tools such as telephone and e-mail. Qbic Hotels Amsterdam is part of La Bergère Group, one of the first hotel groups that offer customer services through social media.

Information about reservations
"Guests can pose their questions in Dutch, Spanish, French, German and in English. They can ask for specific information about their reservation and parking, but they can also ask for more general information like the best restaurants in Amsterdam", La Bergère Group explains. "The helpdesk will answer the questions within two hours."

One could say that for hotels social media is important, for they enable hotels to give their clients the best service possible. Especially when guests have questions that need to be answered right away. Now, every question can be answered quickly.

The possibilities of social media
Several hotels have learned how to do marketing on facebook and twitter but have forgotten about the possibilities of social media for customer services. This is certainly not the case with Qbic Hotels Amsterdam. This trendy hotel embraces new technology and uses it for a better service.

If you want to spend a weekend in Amsterdam and sleep in a contemporary and fashionable hotel, please visit the website of Qbic Hotels. You can follow Qbic Hotels on twitter and facebook.