Telexl Includes Network Monitoring in HSIA Guest Support

WAKE FOREST, NC, – Telexl, the leader of world-class technical support for the hospitality industry, announces they will include network monitoring with 24-hour toll-free guest support for hotels to identify and resolve network problems proactively for its hotel clients and guests.

Telexl will monitor network activity to identify problems with all network components including the ISP, gateway, wireless access points, switches, and routers. “With Telexl's network monitoring, our clients no longer have to guess at the network status. Our network monitoring solution allows them to know what the current status of their network elements are at any given time”, says Bob McKinnon, Telexl’s Director of Operations.

“It makes sense from both perspectives – for maintaining the hotel network health and as a tool for guest technical support. With Telexl’s valuable monitoring capabilities, we can troubleshoot more effectively with the guest, making their support experience more informative and productive”, says Robert Corrado, Telexl Technical Support Engineer.

Telexl is a comprehensive customer care solution that provides 24/7/365, US-based, live guest support for all internet access areas of the hotel including guestrooms and common areas. To ensure guest satisfaction, it is imperative that guests have toll-free access to quality technical support at the connection and the application levels, to answer questions and help them get started. Telexl provides an online ticketing system to track all guest technical support inquiries, reporting, network monitoring and notification.

As a leader of technical support for ISPs and wireless internet service providers, Telexl offers individual hotels, property owners and wireless internet installers the ability to offer 24x7 proficient technical support via a toll-free number to ensure guests are productive in their “office away from home”.

About Telexl
Telexl (http://www.telexl.com) offers leading-edge technologies to provide the hospitality industry, ISPs and WISPs with immediate tier-1 technical support for first-call resolution, online ticketing system, dispatch, text paging and network monitoring services. To find out more about Telexl’s products and services, please visit http://www.telexl.com


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Telexl
1-866-4Telexl (1-866-483-5395)
http://www.telexl.com