Call Center IQ & IQPC presents Call Center Summit 2006 January 23-26, 2006 Miami, FL

Call Center IQ and IQPC, the producers of Call Center Week, present the inaugural Call Center Summit 2006, which will take place January 23-26, 2006 at the JW Marriott, in Miami, Florida.

The Call Center Summit 2006 will present a dynamic forum for the exchange of ideas and formation of new business partnerships for all those involved in development and management of call centers, contact centers and customer service. Expect all new topics, especially in the area of emerging technologies and metrics. Attendees of the event will be able to benchmark their operations against pioneering organizations such as Continental Airlines, Netbank Inc, New York Life Insurance Companies and Victoria’s Secret Direct.

The summit will include 4 distinct tracks to customize learning. The key areas covered within the dual track program include:

• Workforce Optimization
• Technology & Process
• Metrics
• Customer Service & Loyalty

The conference will offer the chance to hear 19 brand new case studies on how the experts at top call centers improve their processes. With 6 interactive workshops to choose from, 2 of which will be extended length to maximize learning opportunities, 4 Call Center Excellence Award winning sessions that will explore practical solutions to various call center challenges and will detail ‘how to’ strategies and tools from the year’s top leaders – this will be the networking and learning opportunity in the call center field.

2 brand new interactive study tours have been added to the program to give real-life experience of call center issues, this will be an unparalleled opportunity to view how these successful call-centers are operated and are managed first hand.

The audience attending this event will include a balance of senior representatives in the financial, insurance, retail, utility, service provider and health industries, to name a few as well as call center representatives with responsibilities in the disciplines such as management, customer service, operations, client services, human resources and more. With the amazing roster of innovative companies and built-in technology test drive breaks, Call Center Summit 2006 is offering valuable face-time with the best in the business.

Call Center IQ is designed for Call Center professionals who continuously strive for excellence. Based on years of services offered to thousands of your peers worldwide, Call Center IQ has gathered the most up-to-date, relevant and necessary information to help you transform your contact center into a world-class organization. Call Center IQ creates a learning atmosphere like no other by bringing together the best experts to share their knowledge and experience.

For more information on Call Center Summit 2006, visit www.iqpc.com/callcenterIQ.

Call Center IQ www.iqpc.com/callcenteriq is a division of the International Quality & Productivity Center (IQPC). IQPC and its parent organization, Penton Learning Systems (founded in 1973), have trained over 2 million executives at more than 50,000 conferences and seminars.