Field Service Releases Benchmarking Study

NEW YORK, April 6, 2011- Field Service, the premier service and support conference in North America, is extending its reach beyond its annual events by delivering a Benchmarking Study that will provide senior-level service and support executives with industry insight and data focused around service delivery, customer satisfaction and service technologies. For a month and a half Field Service surveyed top- level executives from cross-industry manufacturing companies to compile this benchmarking data. This month's survey is available now on www.fieldserviceusa.com.

The Benchmarking Study is a five part series that is available by download on www.fieldserviceusa.com. One new portion of the survey results will be made available each month for the next four months. This month's survey focuses on top-level challenges, process and technologies for the following industries:

- Aerospace & Defense Manufacturing & Equipment
- Agriculture Equipment Manufacturing
- Automotive, Shipbuilding, Motorcycle, Boat Manufacturing
- Computer Hardware
- Printing, Imagery, Graphics
- Construction Equipment Manufacturing
- Electronics Manufacturers
- Energy & Utilities Manufacturing Equipment
- Environmental Equipment
- Foodservice Equipment Manufacturing
- Industrial Manufacturing
- Medical Devices & Equipment
- Telecommunications Equipment
- Transportation Equipment
- Semiconductors

Field Service provides senior-level service and support executives with best-practice service and support strategies and top-level networking. Every year 300+ cross-industry executives from 15 different manufacturing verticals take time out of the office to focus on their most important challenges in improving service. From the development of people, process and technology Field Service continues to deliver key learnings and developments in all areas of service from first-call to delivery.