Concentrix Ltd Releases New CRM Case Study

Independent UK customer relationship management (CRM) software specialist Concentrix Ltd has released a new case study on the effective use of CRM in a rapidly expanding drainage services business. The new CRM case study, one in a series documenting successful CRM implementation, focuses on County Drains.

A CRM system was an essential factor in County Drains drive to manage their rapidly expanding customer base. The case study explains how the company deployed FrontRange's GoldMine Software to enable staff to work from a reliable, easy to use, centralised source of data, improve customer-facing processes and strengthen existing customer relationships.

County Drains has worked hard to build a strong reputation based on friendly service, professionalism, fast response and safe, efficient problem resolution. The case study illustrates how deploying new CRM software provides a central database to store and manage contacts, accounts, course and communication information, delivers better tracking, management and reporting, and improves performance and process efficiency.

Established in 1999, Concentrix has delivered extensive CRM projects to organisations across the UK.Concentrix has produced a variety of other CRM case studies focussing on a number of sectors including education, manufacturing, logistics, membership management and retail.

Background Information
Concentrix is a leading UK independent customer relationship management (CRM) specialist and IT solutions provider. Founded in 1999, Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT.
Concentrix solutions are based on recognised, 'best-in-breed' CRM and ERP software products.

As well as providing FrontRange's GoldMine software, Concentrix also supplies Microsoft Dynamics CRM, Microsoft Dynamics NAV, the Sage 200 suite and Sage CRM. Concentrix has also developed a number of complementary, add-on CRM software modules, and has a dedicated team of software programmers and developers.

In addition to being a business management and CRM Software supplier, Concentrix also offers leading brand hardware, a comprehensive range of support, training courses, upgrades, advice and consultancy. In other words, Concentrix provides complete solutions: software, hardware and supporting services.

Concentrix is a Microsoft Gold Certified Partner, a fully Accredited Sage Business Partner and a FrontRange Premier partner.

Concentrix is based in Mountsorrel, Leicestershire UK and has regional offices in Bristol and Central London.