Rich Bakers' Blog - Engagement in the Digital Age

Rich Baker has updated and relaunched his blog Rich Baker to reflect its focus on social media and digital engagement.
The blog is called Engagement in the Digital Age, is already viewed by up to six hundred people a day (despite only being a few weeks old) and is a logical extension to Richs' presence on Twitter - @Richard_Baker.

Rich Baker is a qualified senior manager with over ten years experience in Human Resources and Customer Service and he has a reputation as a pioneer in corporate social media use. He has advised major brands on their use of social media to engage, both internally and externally.

In December 2009 Richard launched his blog to discuss thoughts and ideas about social media, Twitter, blogging, technology and engagement.
So far Rich has blogged about engagement, current affairs and why he took the decision to leave his previous role.
Over forthcoming weeks Rich will be interviewing key players in the online and offline Customer Service space.