Metrix Announces New Version of its Comprehensive Service Management Software Suite

WAUKESHA, Wis. - September 7, 2005 - Metrix, Inc. (http://www.metrix.com), a global provider of service management solutions, today announced the introduction and delivery of the newest version of its Metrix 4e software suite. Leveraging 25 years of service industry and service software development expertise, Metrix is launching Metrix 4.6, a web-based service management solution that incorporates the full eProductServiceTM lifecycle.

Metrix 4.6 integrates back office service processes for field service, return service, call center service, and customer self-service, providing a robust platform for intelligent business analytics. Other improvements include an advanced Web Services architecture for highly configurable customization capabilities, improved contact maintenance, web invoicing capabilities,
and business-specific feature sets that take advantage of Metrix industry best practices and expertise.

"We were impressed with the depth of built-in service functionality, the ease of use and the flexibility of Metrix 4.6," said John Neal, director of service operations at Sysmex America, Inc. "Metrix 4.6 will be instrumental in taking our service business to even higher levels of productivity and profitability." Sysmex America is a world leader in clinical laboratory systemization and solutions, including clinical diagnostics, automation and information systems.

Metrix 4.6 also provides expanded service capabilities for field mobility, analytics and reporting, as well as Web portals for customer self-service, third party service providers, vendors, employees and other partners. The new version includes:

- Enhanced reverse logistics functionality such as web-based RMA generation and tracking, streamlined return & credit processing, bar coding, parts management and financial transaction process integration
- Highly configurable, easy-to-use interface incorporates specific business processes seamlessly
- Dynamic service workflow engine with real-time notifications and events to proactively manage, monitor and optimize field forces, repair depots and service operations
- Adherence to expanding HIPAA and Sarbanes-Oxley requirements
- Advanced Web-based contract and work order quoting including invoicing
- Streamlined implementation and administration functions that significantly shorten the deployment process with average implementations clocking in at 60-90 days total.

"Metrix is committed to providing its customers with the most powerful, useful and cost-effective solutions to meet the growing demands facing service organizations today," said Larry Laux, CEO of Metrix. "With Metrix 4.6, service organizations can now deploy a solution that not only makes their service processes more efficient and allows them to manage costs better, but also helps
them be more proactive in managing the business to drive productivity and top-line revenue."


About Sysmex America, Inc.
Sysmex America, Inc., the U.S. headquarters of Sysmex Corporation (Kobe, Japan), is a world leader in clinical laboratory systemization and solutions, including clinical diagnostics, automation and information systems. Serving customers for over 35 years, Sysmex focuses on extending the boundaries of diagnostic science while providing the management information tools that make a real difference in clinical and operational results for people worldwide. For more information about Sysmex, please visit http://www.sysmex.com/usa.

About Metrix:
For over 20 years, Metrix has delivered powerful software solutions to automate all facets of service business for hundreds of clients. Our industry-leading back-office system, Metrix 4e, incorporates functionality to address the needs of the field, call center, technical assistance center, scheduling &
dispatch, contracts & warranties, cost accrual & revenue billing, inventory management, reverse logistics, and depot repair. Additionally, Metrix offers Web Portals for enabling self-service, scheduling optimization, and the execution of eProductService(tm) transactions for customers, field technicians, vendors, subcontractors, and third parties.

Our premier mobile solution for field service, Mobile Techlink(r), delivers built-in domain expertise, out-of-the-box use, robust field force automation functionality and flexible, commonly used technology, to facilitate integration to leading ERP, CRM and legacy vendors such as: Oracle (including PeopleSoft & JDE), SAP, Microsoft and Siebel Systems.

Metrix service solutions are used by some of the world's most progressive companies across many industries to automate field force operations, streamline service processes, improve customer service, and increase customer satisfaction, including Canon, Cubic, Getronics, Konica Minolta, Motorola, Olympus America, Sysmex and Xerox. The company, founded in 1980, is based in Waukesha, WI with international offices in The Netherlands. For more information on Metrix, visit http://www.metrix.com.

Contact:
Patricia Buttery
Metrix, Inc.
(262) 717-6539
pgoergenbuttery@metrix.com


(c) 2005 Metrix, Inc., Waukesha, WI. Metrix, the Metrix logo, ProductService CRM, eProductService, Mobile Techlink and Techlink are trademarks or registered trademarks of Metrix, Inc. All other trademarks or registered trademarks are the properties of their respective owners.


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