Owning Customer Relationships on the Web: Act Local -Think Global

Recovering from the early direct to customer e-commerce efforts by Suppliers, Distributors/Dealers have new tools to manage customer transactions while Suppliers can simultaneously build brand loyalty with distribution partners. TSLinkTM, an on demand order processing solution from ThoughtSpeed eCommerce, enhances the role of Distributors within the supply chain. Dealers/Distributors are able to place and track orders online, customize the “look and feel” as well as special offers on a template driven website that is tied to Supplier inventory. Dealers are also able to set their own customer pricing for products, set shipping and handling fees and manage communication and branding of the template website.

TSLinkTM provides a cost-effective alternative to EDI for bringing mid to small sized distributors online to reduce the cost per order. An intuitive user interface, xml standards for communication, rapid deployment as a hosted service and a subscription based fee model all contribute to a lower total cost of ownership than competing alternatives.

This enterprise class, multi-tier distributed order processing system incorporates web services components to improve the reliability, security and ease of integration for communications with Supplier legacy systems or dealer systems. Recent upgrades include a set of graphical statistical tools allowing Suppliers to monitor and track online order statistics and branding and communication tools for Distributors to customize their customers’ online experience.

Unlike value added networks or exchanges which focus only on the transaction, this system offers a channel for building brand loyalty within the distribution chain while providing distributors with tools to establish their own online brand. The system is ideally suited for Supplier-Distributor networks in specialized markets such as Office Supplies and Furniture, Hardware and Tools, Professional Landscaping Supply, Hospital Supply, Lighting and Electrical Supply, Plumbing & Heating Supply, Retail Distribution, Automotive parts (aftermarket), Tire wholesalers, etc..

About ThoughtSpeed

ThoughtSpeed eCommerce Ltd., is a Canadian software development company dedicated to providing solutions that utilize the Internet to reduce the cost of conducting business and create strategic advantage. ThoughtSpeed eCommerce is a subsidiary of ThoughtSpeed Corporation, an incubator for the development of innovative software solutions for niche markets.

Further information on the full range of functionality, references and the benefits of distributed order processing can be found at www.thoughtspeed.biz