SuddenSupport.com Speaks Out to Educate about DownAdUp Worm, Also Known as "Conficker"

March 3, 2009—(Louisville, Ky.)-SuddenSupport.com, an online PC repair service, has begun to see an increase in the number of users facing unwanted viruses and spyware, including the DownAdUp worm, which has now infected more than 3.5 million computer networks worldwide. Infection rates of this one virus alone, now found in two versions, have climbed to 2.2 million computers each day this month, according to industry sources. Nearly 20 large technology companies and organizations have combined forces to combat this known worm. These organizations include Microsoft, Symantec, and ICANN. The DownAdUp worm preemptively registers Internet addresses each day as the worm's controllers to maintain its hold on infected machines, and propagate.

"It is these kinds of events that make computing difficult for the homeowner, since it requires regular security updates from Microsoft and virus protection software updates to keep current, avoiding these issues. We stand ready to serve users who need support now to get them back to PC health and into products that can make a difference," said Matt Mercurio, CEO of SuddenSupport.com.

In an effort to provide, ease-of-use and alerts of viruses on its website, SuddenSupport.com recently invested in a new interface which affords a one-click panic button for those needing help now.

"You will find news of what is problematic, and we are ready 24/7 to handle your repairs online directly to your PC," Mercurio added.

Microsoft did issue a patch to fix the flaw that allowed PCs to be vulnerable to the worm, however many PC users have been unaware of bulletin MS08-067. Mercurio pointed out, "Virus infections cannot be overlooked or worked around. They must be dealt with rapidly and in short order. That's why we are here," Mercurio said.

Anyone with a computer problem can go to www.suddensupport.com for service immediately.

Every computer issue is triaged within the first 15 minutes of the call. All hardware configurations are checked against the latest recommendations for the applicable Windows OS family. Technicians are trained and certified to determine the best course of action.

For more information, go to www.suddensupport.com, or call 877-808-8799.