Online Computer Repair Surges: SuddenSupport.com Plans for Additional 2009 US Growth With New Investor

Jan. 20, 2009—(Louisville, Ky.)-Louisville-based SuddenSupport.com, an online PC repair service, has begun to accelerate growth in the US by taking on a new partner and investor. Local technology executive and entrepreneur Gene Braun, will support business development, sales, and marketing. Braun is also CEO of DigiTel Communications, a voice and IP data consulting firm for enterprises, also based in Louisville.

SuddenSupport.com defines its marketplace as individuals and small businesses that need immediate assistance with computer troubleshooting online at an affordable price point. PC problems may involve computer slowdowns, unwanted spyware, computer viruses, and diagnosis of incompatibilities in loaded software or new downloads. "We know that roughly 80 percent of all residents in the United States have their own computer in the home for business or personal reasons. There is a tremendous opportunity to support these people in having healthy PCs that deliver performance for gaming, home office functions, or any number of other activities, such as Facebook, and YouTube," said Matt Mercurio, president and founder of SuddenSupport.com.

The market for online computer repair and support continues to climb exponentially. There are approximately 904 million PCs using the internet in the world, according to International Data Corporation research for Summer 2008. Immediate expansion in targeted markets includes Kentucky, Indiana, Tennessee, Ohio, Illinois, and Missouri, however the service is available for anyone in the US or travelling abroad from the US.

"The business opportunity was apparent in the first conversation with Matt, and I believe that we can make a difference in helping consumers get the most value from their PCs," according to Braun. "The opportunity to purchase live, on-line IT support at home is now very real." The exact investment transaction was not disclosed.

"We are online, 24/7, to respond to panic requests. Customers receive a response within minutes, and, if necessary, permission is granted to connect to the desktop. Repairs can occur over the Internet, without having to drag your laptop or computer desktop to a repair center," explained Mercurio. Anyone with a computer problem can go to www.suddensupport.com for service immediately.

Every computer issue is triaged within the first 15 minutes of the call. All hardware configurations are checked against the latest recommendations for the applicable Windows OS family. Technicians are trained and certified to determine the best course of action.
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For more information, go to www.suddensupport.com, or call 877-808-8799.