Heartland Information Services improves transcription survey ranking

TOLEDO, Ohio – Heartland Information Services (www.heartlandis.com) has moved up for the third year in a row to second place among thirteen national medical transcription vendors, according to rankings recently released by KLAS®, an independent healthcare research firm (www.KLASresearch.com). The report, released on June 30, 2008, ranked medical transcription companies based on multiple indicators, interviewing over 420 individual providers who are predominantly HIM and Transcription Directors and/or Managers.

In addition to its improved ranking, Heartland also had the highest rating of all thirteen companies for overall turnaround time (TAT), and was the only vendor to improve in both Performance and Business Indicators.

Performance Indicators where Heartland received top scores:
• Lived Up to Expectations;
• Contracting Experience;
• Services Delivered as Promoted;
• Service Delivery on Time;
• Real Problem Resolution.

Business Indicators where Heartland received top scores:
• Avoids Nickel and Diming;
• Keeps All Promises;
• Serviced Delivered Within Budget/Cost.

"These rankings are based on what matters most to our customers, and are therefore very important to us," says Dennis Paulik, Executive VP of Business Strategies at Heartland. "The results clearly show Heartland's ongoing dedication to supplying our customers the best transcription services available, and we will continue to work hard to reach the number one ranking by providing the most advanced technology and security while upholding our commitment to improved quality and customer service."

KLAS has been rating firms since 2004 utilizing a strict three-step process. This process includes collecting direct product evaluations completed by healthcare provider organizations, performing in-depth interviews with IT executives and directors to pinpoint the strengths and weaknesses of each business and performing an extensive internal audit to verify the accuracy of the information. The company distributes reports ranking overall medical suppliers and providers as well as individual markets like medical transcription and software.

Heartland Information Services specializes in high-quality, full-service medical transcription providing financial and service advantages that helps its clients reach or exceed goals. Heartland provides unparalleled efficiency, reliability and management capabilities while interfacing with virtually any health information system and software. Heartland's corporate headquarters is located in Toledo, Ohio, with work centers in Bangalore, Chennai, Pune and Delhi, India. For more information visit www.heartlandis.com.

© 2008 KLAS Enterprises, LLC. All rights reserved.