THE EDCOMM GROUP DELIVERS BANKING OPERATIONS MANAGEMENT TRAINING TO BANK OF THE WEST (NEW YORK, NY) – July 12, 2005

The Edcomm Group has delivered its Managing Banking Operations for Productivity and Quality training program to Bank of the West. The sessions took place in Pleasant Hill, CA from July 12-14, 2005, and focused on bottom-line operations management skills.

Managing Banking Services for Productivity and Quality is a hands-on, highly participatory training program that uses applied financial services examples to emphasize the "hard skills" of managing operations, such as Scheduling, Forecasting, Capacity Planning, Functional Job Design, Production Standards, Change Management, Risk Management, Work Flow, Process Improvement, Strategic Planning and Service Quality. The course provides managers and supervisors with the skills to manage their workload using tools, techniques and strategies for attaining increased productivity and quality. These serve as a mechanism to succeed in an environment of ever-evolving technology, sophisticated markets, reorganization and realignment, and new products and services.

Bank of the West, with 27 billion in assets and 300 branches, serves the personal and business banking needs of customers throughout California, Oregon, New Mexico, Nevada, Washington and Idaho. Founded in 1874 as Farmers National Gold Bank, Bank of the West is one of the oldest financial institutions in California.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many industry specific off-the-shelf products that have proven themselves effective in organizations around the world.

The Edcomm Group is an 18-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share — providing bottom-line results. The Edcomm Group (www.edcomm.com), (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com