Mallory Alexander International Logistics Names Donna Lemm, Director and Hazel Gregory, Manager of New Client Services Group

MEMPHIS, Tennessee—The formation of its new Client Services Group has been announced by Mallory Alexander International Logistics, with Donna Lemm as its first director and Hazel Gregory as its manager.

“Our continued rapid growth,” says Tinamarie Sauter, COO, Mallory Alexander International Logistics, “resulted in the need for a client service process that would fully support the great work our sales group is already doing with new customers, as well as established customers. And we are fortunate to have someone as talented and experienced as Donna to put this new group together for us.”

The role of Client Services is to insure the highest level of service execution, with a goal of 100 percent customer satisfaction. The group is deployed during the “on-boarding” process for new customers, and when new initiatives are launched with existing customers. Customer goals and service requirements are first strategically defined. Then an operational blueprint is developed with consistent and standard processes, plus contingency plans. “We are committed to a successful integration for minimized costs, delays, and missed opportunities,” says Sauter.

Lemm, who has been with Mallory Alexander for five years—and was previously director of business development—was named Salesperson of the Year in early 2007. Prior to joining Mallory Alexander, Lemm had 20 years' experience in the maritime industry, with such major carriers as Mitsui OSK and SeaLand Services. “We are starting with new customers, strategically defining their goals and their service requirements,” Lemm says. “From that point forward, we'll have a solid foundation to build communication and confidence in Mallory Alexander throughout our customers' supply chains.”

Working with Lemm to develop the Client Services Group is Hazel Gregory, manager of client services. She brings 15 years' experience in the customer service industry, most recently with a major Fortune 500 company. “Our new group offers customers a direct line of open communication,” she says. “As we get to know our customers we will be looking for new opportunities to improve our service to them, and to help our customers achieve their strategic objective with greater success.”


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