Digital Government Institute Produces Successful Government Customer Service Conference

Vienna, VA – Digital Government Institute announces the success of its sixth annual “Government Customer Service: Today’s Challenges, Tomorrow’s Solutions” Conference, held December 6 at the Ronald Reagan Building, Washington, DC.

With over 150 government attendees, and about 200 total attendees, this was one of the largest events serving those public sector professionals responsible for government customer service and contact centers. “We are thrilled with the turnout from this conference”, said Mike Smoyer, President, Digital Government Institute. “Feedback from sponsors, attendees and speakers was very positive. DGI is proud to provide a valuable education and networking opportunity to this community.”

Event highlights include a keynote presented by Martha Dorris, Deputy Associate Administrator, Office of Citizen Services, GSA who reviewed the “Government-Wide Assessment of Citizen Service Activities” Report, a closing session from Daryl Covey with NOAA and the Cgov Community of Practice who discussed and provided as a take-away a white paper on “Winning Practices in Government Customer Support”, plus other government and industry luminaries.

“All of the sessions were worthwhile”, said one attendee. “Presentations were very interesting and informative.” “Hearing about new practices, such as recording calls digitally and analyzing unstructured as well as structured data to discover trends and agent training needs was especially helpful to me,” said another attendee.

“There was a fantastic turnout of government attendees,” said one of the event’s sponsors. “It was a great success. Congratulations to DGI for executing a wonderful and worthwhile event.” “This was one of the best events I’ve participated in a long time,” said another sponsor.

Digital Government Institute will produce a 2008 Government Customer Service Conference & Expo December 10 at the Ronald Reagan Building. For more information, visit www.digitalgovernment.com.

About Digital Government Institute
For 10 years, Digital Government Institute has produced leading edge educational programs on emerging trends and technologies for government IT management professionals. DGI seminars, conferences, exhibitions and webinars are tailored to meet the needs of those responsible for improving agency service and performance.