American Executive Centers Selects LRA Worldwide to Enhance the Client Experience

HORSHAM, Pennsylvania – American Executive Centers (AEC), the leader in high-end executive office space in Philadelphia and its suburbs, has partnered with LRA Worldwide, Inc. to develop solutions to better meet their client-tenant’s ever-evolving service requirements. AEC has distinguished itself in the marketplace by offering a wide array of specialized services and emphasizing high-touch client-tenant service experience; with LRA’s assistance, AEC will conduct two research studies designed to drill down into what is ultimately most important to its client base.

AEC currently offers fully-furnished office space and conference room facilities n New Jersey and Pennsylvania. Client-tenants are afforded a wide array of business support services; a representative sample of those services includes general office organization and administration, sales support, customer service assistance, IT support, and bookkeeping. American Executive Centers also staffs graphic artists and professional paralegals.

“We currently have the widest range of specialized support services in the executive office space industry in this region,” explained AEC President G. Michael Howard. “We feel we can enhance our offering further by gaining a greater understanding of what is truly valuable to our client-tenants, and then making sure they understand and avail themselves of all that we have to offer. LRA is a great partner for this initiative, as they have helped a diverse client base identify the optimal mix of service and product offerings and then design the customer experience required to deliver on those customer needs and wants.”

Through LRA’s efforts, AEC will be able to develop enhanced services to improve their client-tenant’s productivity and profitability. LRA customizes its research to specific client needs, and has designed and implemented innovative studies for industry leaders in lodging, real estate, sports and gaming, among others.

“I think AEC is aware that their client base is seeking more than a desk and a phone jack,” said Rob Rush, CEO of LRA. “AEC’s clients are buying the ability to project a certain image and benefit from the full range of related support, professionalism, and services. LRA’s ability to capture and optimize that customer experience is a good fit for AEC’s desire to be best-of-breed in the marketplace.”