Damage Control: What to do when your home floods

It could be a hurricane or heavy rains, a bathtub left running unattended, or the breaking of a hose at the back of your washing machine – unforeseen problems can leave homeowners underwater quickly. So what do you do if you find yourself ankle-deep in water at home?

“It’s important for homeowners to know how to react in order to minimize problems,” said Ed Jones, vice president of Rainbow International® Restoration and Cleaning. “Home flooding problems need more than just a few towels. Excess water can cause electrical, carpet or even structural damage and need to be taken care of by a professional.”

Rainbow International® offers Six Steps to home owners who find themselves (and their furniture) sitting in water:

STEP 1: Call Your Insurer Promptly. Give them an accurate description of the extent of damage. They will arrange for a claims adjustor to visit the site and assess the extent of your losses.

STEP 2: Document Your Claims. Do an inventory of every room. To receive full reimbursement for your losses, you need to document them systematically. Don’t rely on memory alone – equip yourself with reporter’s tools: pens, paper and a camera.

STEP 3: Get Your Home Ready. You can take a few measures on your own to help prevent further damage.
- If you can, turn off the electrical breaker to avoid electrical shock.
- Unplug and remove all small electrical devices that are in contact with wet carpet or tile.
- Move fragile items and valuables into a safe place.
- Move furniture and larger items to unaffected areas during the clean-up period (dry carpet, linoleum and garage). Place aluminum foil under legs of wood furniture that are in contact with carpet, especially antiques.
- Do not walk on carpet more than necessary.
- Empty the refrigerator and freezer, and prop open the doors to help prevent odor .
- Elevate any drapes touching the floor. Coat hangers are an easy solution.
- Remove any books, shoes and paper goods, such as newspaper, to prevent stains.
- Do not use the vacuum cleaner.

STEP 4: Call for Help. Your insurer can provide some names, but as the homeowners, you have the right to choose whomever you want to repair the damage to your home. Look for a company that can handle all the surfaces in your house – from floors to walls – as well as carpeting and textiles. You need a company that has experts in water remediation. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) have established recognized standards for the restoration industry. For referrals to IICRC-approved companies go to www.iicrc.org.

STEP 5: Get An Estimate. Don’t let the need for speed prevent you from doing your research. Ask how long the company has been in business, and request proof that it carries the appropriate insurance. Ask for references too. If you don’t like the answers you get, call someone else.

STEP 6: Leave it to the Experts. The best thing you can do now is to stay out of the way.

“No one wants to be under this kind of stress,” Ed added. “But, if the worst should happen, take comfort that restoration experts will do their best to get it back to the way it was.”

About Rainbow International®:
Established in 1981, Rainbow International® is a global franchise organization providing residential and commercial restoration and cleaning services. Recognized by Entrepreneur magazine among its “Franchise 500,” the company offers a broad range of damage restoration services (ranging from water, smoke & fire damage to carpet & upholstery cleaning and deodorization) to more than 300 locations world-wide. Rainbow’s new Rapid Structural Drying Network has established a network of elite water loss mitigation franchises across the United States. Rainbow International® is a subsidiary of The Dwyer Group Inc. For further information or to find the location nearest you, visit www.rainbowinternational.com.

About The Dwyer Group®:
The Dwyer Group Inc., based in Waco, Texas, is a holding company of six franchise businesses, each selling and supporting a different franchise under the following service marks: Aire Serv®, Glass Doctor®, Mr. Appliance®, Mr. Electric®, Mr. Rooter® (Drain Doctor® in the UK), and Rainbow International®. Collectively, these independent franchise concepts offer customers world-wide a broad base of residential and commercial services. The Dwyer Group® also owns Harmon Solutions Group, a third party administrator for the insurance community, and provides services to an associate company, DreamMaker Bath & Kitchen by Worldwide®, a national remodeling franchise. The Dwyer Group® is a portfolio company of The Riverside Company, a private equity firm with offices in New York, Cleveland, Dallas and San Francisco. For more information on The Dwyer Group®, or its franchise concepts, visit the company’s Web site at www.dwyergroup.com.

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