Claims management software helps expanding company

A rapidly expanding company with ambitious growth plans, Claims Assist UK needed a new claims management software system to cope effectively with an upsurge in business. After evaluating a number of market-leading case management software systems, Claims Assist selected AquariumClaims. They felt that Aquarium’s solution was the easiest for their claims handlers to use; it could be tailored quickly to their specific needs, and being web-based it could be deployed quickly and effortlessly over multiple sites.

Claims Assist commissioned AquariumClaims to provide a full implementation of the case management software. The pilot project evaluated and implemented the company’s three key business workflows, involving more than 250 processes in total. This included on-line questionnaires, custom data capture screens, automatically generated documentation and a custom database to mange their vehicle fleet. The successful pilot project resulted in the roll-out of the process at three additional Claims Assist offices, as well as the training of key users at each individual location.

A series of management reports were then put in place to ensure that key staff could monitor claims being progressed across all four offices, ensuring that both payments in and out of the business were timely and accurate, and that all claims were efficiently and professionally managed.

The benefits of using Aquarium Software for Claims Assist were numerous. More claims were managed more effectively with less people. Features like document bar-coding and scanning enabled claims to be processed much faster. Case histories allowed anyone in the four offices to view the case details. Being web-based with flexible user control features meant running the system across all the offices was easy. All this led to greater business profitability for Claims Assist with more satisfied customers.

Says Shahraz Yaqub of Claims Assist: “The case management system from AquariumClaims is quick, efficient and easy to use. It saves us time and money, while making it straightforward to access individual case details from any of our sites or any remote location. Our profit margins are now higher, our clients are happier and the company is expanding in an effective and more organised manner; all in all the case management software from AquariumClaims has become an important bedrock of our growth strategy. “

AquariumClaims is designed to be quick to set up and its cost is highly competitive compared to traditional software. Aquarium also offers an innovative pay-per-usage model. Because AquariumClaims uses the latest web-based technology, it can give users a powerful solution at a cost that traditional software providers cannot match.

Aquarium has set up a “60 second” online test which allows claims companies to compare their current processes with state-of-the-art claims processing using AquariumClaims. The test is free and confidential, and the results are emailed back immediately to the user. Interested claims managers can take the AquariumClaims online test at www.aquariumclaims.com.

For further information contact Aquarium Software, free of charge, on 0800 781 7570 or visit www.aquariumclaims.com

Media Contact: BeyondPR. Tel: 0114 275 6996. Mob: 07930 697773. www.beyondpr.co.uk

Ref: ECA009 – AquariumClaims case study: Claims Assist UK