iZeno introduces 360 Hub, an End-to-End Cloud-based Contact Centre Solution to help agents deliver seamless Customer Experience

Singapore, Wednesday April 4, 2018 - iZeno., the leading regional technology services company, today announced the release of iZeno 360 Hub, enabling businesses to personalized call experiences to their customer quickly and affordably with all user context and data within Sugar. With iZeno 360 Hub, the integration of SugarCRM and Amazon Connect is a checkmate to deliver exceptional customer experience.

iZeno 360 Hub eliminates the traditional way of managing calls and enhances customer relationship for SugarCRM users. Using a telesales platform and CRM as separate management tools tend to create missing, leakage or oversight of customer interaction records. With Amazon Connect, the contact centre set-up is entirely cloud-based and with Sugar integrated, businesses are empowered to fully facilitate their the customer experience ecosystem. The solution enhances the capability of contact flows, manage agents and track performance metrics.

"Using the power of Amazon Connect with Sugar to bridge the gap between the call-centre and the rest of customer-facing employees will be valuable for SugarCRM customers," said Mark Weitzel, Sr. Director of World Wide ISV Alliances for SugarCRM. "I'm excited to see businesses adopt the iZeno 360 Hub integration to deliver a more seamless customer experience."

iZeno 360 Hub minimizes contact centre overhead. Businesses with call support service as part of their customer experience strategy will reap the benefit of this integration, as they take control of their own customer service infrastructure and close cases efficiently.

"We make this solution with our clients in mind. The key to achieve the exceptional customer experience starts with breaking down the departmental silos. With iZeno 360 Hub, it does the job" said Benny Ng, Co-founder and Director of CX and CRM, iZeno, "Our solution help people of the organisation to jointly provide a highly personalised customer journey, in more intelligent and efficient ways across multiple channels so your customer feels like king, literally."

To learn more:
http://sugarcrm.izeno.com/izeno360hub


About iZeno

iZeno is headquartered in Singapore, with operating branch in Malaysia, Indonesia, Thailand and the Philippines. The business innovators and IT leaders draw on industry experiences in accomplishing a portfolio of mission-critical applications, integrating Cloud, CRM, Data Analytics, and other leading technologies with our clients' existing IT frameworks. Since 2003, iZeno main objective is to be the catalyst for Digital Transformation for Clients. The IT complexity is trusted in iZeno's care so that clients can focus on their core business.
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